Support
Contact & Support
Support scope, app-support boundaries, urgent-care guidance, response target, and contact details.
Billing, Privacy And Deletion Support
Use this support destination for billing questions, verification failures, restore ownership conflicts, privacy requests, account/data deletion requests, and general app support. Do not include purchase tokens, authentication tokens, passwords, or unnecessary pregnancy details in email.
Subscription cancellation is handled in Google Play and is separate from local-data or account deletion. Uninstalling Eva does not cancel Premium.
Support Scope
Eva Pregnancy Journal is maintained by an independent developer.
Support is for app-related issues only. Support can help with questions about using the app, stored app data, app exports, and app behavior.
Support is not medical support and is not a replacement for a doctor, maternity unit, local emergency number, emergency services, or another healthcare professional.
What Support Can Help With
Support can help with app-related issues such as:
- app crashes;
- app access issues;
- recording issues;
- transcript issues;
- visit summary or export issues;
- appointment or saved-note issues;
- data deletion or export questions; and
- privacy or data-storage questions.
What Support Cannot Help With
Support cannot:
- provide medical advice;
- interpret symptoms;
- assess risk;
- interpret scans, labs, blood tests, or reports;
- recommend treatment or medication; or
- replace a doctor, maternity unit, emergency service, or healthcare professional.
Urgent Or Emergency Concerns
For urgent pregnancy concerns, concerning symptoms, or emergencies, contact your doctor, maternity unit, local emergency number, or emergency services. Do not use app support for urgent medical help.
Response Target
Support requests are reviewed as time permits. The developer aims to respond within 5 business days, but response times are not guaranteed.
Contact
Support email: support@evapregnancyjournal.com
Website: https://evapregnancyjournal.com